Virtual medical assistants
Medical virtual assistant services that free your front desk
Missed calls are missed appointments, and unfinished intake forms mean delayed claims. Our trained, HIPAA-aware virtual assistants handle scheduling, intake, insurance tasks and overflow calls, supervised by Cure MB and connected to your billing.
Prefer to talk? Call (817) 396-6663
- Scheduling & reminders
- Intake & insurance
- Managed by Cure MB
Signs you need this
Your front desk is doing three jobs
Calls go to voicemail
Every missed call is a patient who may book somewhere else.
Intake is incomplete at check-in
Missing insurance details at the visit turn into denials later.
Staff stretched across too many jobs
The person at the desk is also answering phones, faxes and portal messages.
Why practices use them
Your front desk can’t answer the phone and the patient in front of them
Missed calls are missed appointments. Intake forms sit incomplete until the patient arrives. Insurance cards are photographed but never checked. Referral faxes wait in a tray.
Hiring another person on site is expensive and slow, and a freelance assistant you find online comes with no training, no backup and no one checking their work.
Our virtual medical assistants are trained in healthcare front-office work, supervised by Cure MB, and connected to the billing team, so the tasks they handle feed straight into clean claims.
What we handle
Tasks our assistants take on
Scheduling
Booking, rescheduling and reminder calls, following your scheduling rules.
Patient intake
Intake forms, demographics and insurance details collected and checked before the visit.
Insurance tasks
Eligibility checks and authorization requests in step with our verification team.
Inbox & messages
Patient portal messages, voicemails and faxes triaged to the right person.
Referrals & records
Incoming referrals logged and records requests answered.
Overflow calls
Calls answered during your busiest hours so fewer patients reach voicemail.
What changes for your practice
Support that works like part of your team
Fuller, better-managed schedule
Booking, reminders and rescheduling handled consistently.
Complete intake
Demographics and insurance collected before the visit.
Supervised and covered
A Cure MB supervisor reviews the work, and covers absences.
Connected to billing
Insurance details flow straight to the team submitting claims.
How it works
Getting an assistant started
Define the role
We agree tasks, hours and the systems your assistant will use.
Train on your practice
Your scheduling rules, scripts and EHR workflows documented and taught.
Go live
Your assistant starts with daily check-ins until things run smoothly.
Ongoing oversight
We supervise quality and cover absences so the work doesn’t stop.
Why managed matters
Supervised, covered and connected to billing
You get the flexibility of a remote assistant without having to manage one.
- HIPAA training and a signed BAA
- Backup cover for sick days and holidays
- Work checked by a Cure MB supervisor
- Insurance details handed straight to billing
Client stories
What practices say about working with us
Behavioral health
I used to dread the end of the month. Now I open one report and I know what was billed, what was paid and which claims are still being worked. When a denial comes in, someone has usually already called the payer before I hear about it.
Dr. Rachel MorenoPsychiatrist, solo practice · Austin, TX
Physical therapy
I’m a clinician, not a biller. They understand timed codes and plan-of-care rules, they answer email the same day, and for the first time I actually understand my A/R report.
Megan Carlisle, PT, DPTClinic owner · Denver, CO
Urgent care
High volume means small errors multiply fast. Claims go out clean, and underpayments get flagged instead of quietly written off.
Dr. Marcus HillMedical director · Phoenix, AZ
Editing note (hidden on the live site): these six testimonials are SAMPLES that show the finished design. To publish a real one, edit the quote, name, role and city, then delete the classes cmb-placeholder and cmb-sample (Block → Advanced → Additional CSS class). Delete any sample you do not replace. The whole section stays hidden on the live site until at least one real testimonial is in.
Free consultation, no obligation
Need an extra pair of hands on the phones?
Tell us your busiest hours and the tasks you’d hand off. We’ll quote based on hours and scope.
Behavioral health practices
Running a therapy or psychiatry practice?
Assistants can handle intake packets, benefits checks for session limits and authorizations, and new-client calls, so clinicians stay with clients.
Mental health billingPsychiatry billingTherapy billingTherapist credentialing
FAQ
Common questions
Straight answers about how this works with Cure MB.
What can a medical virtual assistant do?
Scheduling, reminders, patient intake, insurance verification, authorization requests, inbox and fax triage, referral handling and overflow calls. Clinical tasks stay with your licensed staff.
Are your virtual assistants HIPAA compliant?
They’re trained on HIPAA, work under a Business Associate Agreement and only access the systems they need for their tasks.
Can we choose hours?
Yes. Assistants can cover your clinic hours, extended hours or just your busiest times.
How is pricing set?
By hours and tasks. Contact us for a quote based on what you need covered.
Can we use an assistant without outsourcing billing?
Yes. Many practices start with an assistant and add billing later.
Keep going
Related services that work together
Every service is run by the same team, so handoffs between steps don’t drop anything.
Revenue Cycle Management
Learn more
Medical Billing & Coding
Learn more
Insurance Credentialing
Learn more
Therapist Credentialing
Learn more
Eligibility Verification
Learn more
Denial Management
Learn more
Talk to a billing specialist
Talk to a specialist about virtual medical assistants
Tell us what’s happening with your billing. A specialist who works this area every day will get back to you within one business day.
- Call(817) 396-6663
- Emailsupport@curemb.com
- WhatsAppMessage us on WhatsApp
Book Your Free Consultation
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We reply within one business day. No patient information, please.