A/R follow-up & recovery
A/R follow-up and recovery services that chase what you’re owed
Claims at 60, 90 and 120 days are the money practices write off first and regret later. We work your aging report every week: calling Medicare, Medicaid and commercial payers, checking portals and escalating, until each claim is paid, corrected or closed with a documented reason.
Prefer to talk? Call (817) 396-6663
- Old A/R recovery
- Payer calls and portals
- Aging report every month
Signs you need this
Aging claims don’t pay themselves
A/R keeps getting older
Balances over 90 days are far harder to collect than balances at 30.
Nobody has time to call payers
Phone follow-up is slow, repetitive and exactly what gets skipped on busy weeks.
No clear picture of what’s owed
Without an aging report you trust, cash flow planning turns into guesswork.
Where the money sits
Old A/R is the easiest revenue to lose
Every claim over 90 days old is harder to collect than it was at 30. Payers lose claims, request records that nobody sends, or pend them waiting for information from the patient. Without follow-up, those claims quietly age past the point of recovery.
Practices switching billers are especially exposed. The old biller stops following up, the new one starts with new claims, and the claims in between belong to nobody.
We start with an aging report, sort every open claim by payer, value and filing deadline, and work it down methodically.
What we handle
What A/R follow-up includes
Aging analysis
Open claims sorted by age, payer, value and filing deadline on day one.
Payer follow-up
Calls and portal checks on every unpaid claim, with notes on what the payer said.
Records requests
Medical records and itemized bills sent when payers ask for them.
Corrections
Claims corrected and resubmitted when follow-up uncovers an error.
Patient balances
Patient statements and follow-up on balances after insurance pays.
Aging reports
A/R in 0–30, 31–60, 61–90, 91–120 and 120+ day buckets every month.
What changes for your practice
Shrink your A/R, one claim at a time
Persistent follow-up
Payers contacted by phone and portal, with notes on every touch.
Oldest and biggest first
We prioritize by filing deadline and dollar value.
Clear status on every claim
Paid, corrected, appealed or closed, with the reason recorded.
Cash flow you can plan around
A/R that shrinks month to month, and a report that shows it.
How it works
How we work down aged A/R
Pull and sort
Every open claim sorted by filing deadline, value and payer.
Contact the payer
Claim status checked by portal or phone and the next action recorded.
Act on it
Correct, resubmit, appeal or send what the payer needs.
Close the loop
Paid, corrected, or written off with a documented reason you approve.
Clean-up projects
Switching billers? We’ll take the backlog too
A/R clean-up can be a one-time project or part of your ongoing billing. Either way you’ll see what was recovered and what couldn’t be.
- Backlog worked alongside new claims, not instead of them
- Claims close to filing limits worked first
- Write-offs only with your approval
- A clear final report when the project ends
Client stories
What practices say about working with us
Cardiology
Cardiology coding is unforgiving, and our old biller kept resubmitting the same rejected claims. This team found the modifier pattern behind the denials and fixed it at the source.
Dr. Priya RamanCardiologist · Charlotte, NC
Pediatrics
Switching billers mid-year felt risky. The handover was organized, the old A/R got cleaned up, and nothing slipped through the cracks while we kept seeing patients.
Dr. Alicia BrooksPediatrician · Atlanta, GA
Urgent care
High volume means small errors multiply fast. Claims go out clean, and underpayments get flagged instead of quietly written off.
Dr. Marcus HillMedical director · Phoenix, AZ
Editing note (hidden on the live site): these six testimonials are SAMPLES that show the finished design. To publish a real one, edit the quote, name, role and city, then delete the classes cmb-placeholder and cmb-sample (Block → Advanced → Additional CSS class). Delete any sample you do not replace. The whole section stays hidden on the live site until at least one real testimonial is in.
Free consultation, no obligation
Inherited an A/R backlog? Hand it to us.
We’ll pull an aging report, sort by deadline and start with the claims closest to timely filing.
Behavioral health practices
Mental health A/R behaving strangely?
Behavioral health claims often stall at carve-out administrators or on authorization questions. We know which administrator handles which plan and what they need to release payment.
Mental health billingPsychiatry billingTherapy billingTherapist credentialing
FAQ
Common questions
Straight answers about how this works with Cure MB.
How old can A/R be before it can’t be collected?
It depends on the payer’s timely filing and appeal limits. Many commercial plans allow 90 to 180 days from the date of service for the first claim, and Medicare allows 12 months. Claims past those limits can sometimes still be recovered with proof of timely submission.
Do you do one-time A/R clean-up projects?
Yes. We can work an existing backlog as a project, or take it on as part of ongoing billing. Ask us for a quote based on the size of the backlog.
Will you call our patients?
Only about their balances, after insurance has paid, and only in the way you approve. Many practices prefer us to handle patient statement questions.
How do you decide what to work first?
Claims closest to filing or appeal deadlines first, then by value. That protects the most money soonest.
What does an A/R aging report show?
How much is owed to you, grouped by how long it’s been outstanding and by payer, so you can see whether old balances are going down month over month.
Keep going
Related services that work together
Every service is run by the same team, so handoffs between steps don’t drop anything.
Revenue Cycle Management
Learn more
Medical Billing & Coding
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Insurance Credentialing
Learn more
Therapist Credentialing
Learn more
Eligibility Verification
Learn more
Denial Management
Learn more
Talk to a billing specialist
Talk to a specialist about a/r follow-up
Tell us what’s happening with your billing. A specialist who works this area every day will get back to you within one business day.
- Call(817) 396-6663
- Emailsupport@curemb.com
- WhatsAppMessage us on WhatsApp
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