FAQ
Frequently asked questions
Straight answers about pricing, getting started, behavioral health billing, credentialing and security.
Still have questions?
Talk to a person
If your question isn’t here, call us or send a message. We reply within one business day.
Getting started
How do we get started with Cure MB?
Book a free consultation. We’ll review your current billing, agree on scope and pricing, sign a Business Associate Agreement and set up access to your EHR, clearinghouse and payer portals.
Will we have to switch EHRs?
No. We work in the system you already use, including SimplePractice, TherapyNotes, Valant, Jane, Tebra, eClinicalWorks, Practice Fusion and Office Ally.
What happens to claims our previous biller left open?
We take them on. We pull an aging report, sort open claims by filing deadline and value and start with the ones most at risk.
How quickly can you start?
Most of the setup is access and paperwork. Once the BAA is signed and access is in place, we start working claims straight away.
Pricing
How much do your services cost?
Practices collecting up to $20,000 a month pay a flat $250 to $700 per month depending on collections. Above $20,000 a month, pricing starts at 2.99% of collections.
Is there a setup fee?
No. There’s no setup fee and no upfront cost.
What’s included?
Eligibility verification, claim submission, insurance follow-up, denial management, payment posting and monthly reporting.
Behavioral health
Do you specialize in mental health billing?
Yes. Behavioral health is our deepest specialty: therapy, psychology and psychiatry practices, solo or group, including telehealth.
Do you bill for LCSWs, LPCs and LMFTs?
Yes, and we credential them too, including Medicare enrollment for LMFTs and mental health counselors, which became possible in 2024.
How do you handle session limits and authorizations?
We record limits and authorization rules at intake, track sessions for each client and flag renewals before the last approved session.
Credentialing
How long does credentialing take?
Commonly two to four months per commercial payer from a complete application, sometimes longer. Medicare is often faster. We follow up on a schedule so nothing on our side slows it down.
Do you manage CAQH?
Yes. We set up or clean up CAQH ProView, keep documents current and re-attest every 120 days.
Security & compliance
Are you HIPAA compliant?
We work under a Business Associate Agreement and follow HIPAA-compliant workflows, with access to your systems limited to the people working your account.
Should we send patient information through your website?
No. Our website forms are for contact details only. We’ll set up a secure way to share patient information once you’re a client.